In this episode of the Duct Tape Marketing Podcast, we interview Sam Horn.Shue Founder and CEO of Intrigue Agency. She is the speaker of her three TEDx talks and the author of ten of her books, including Tongue Fu, POP!, and SOMEDAY is Not a Day in the Week.
her new book Talking in Eggshells: Soft Skills for Difficult Conversationsshows how to speak up rather than be silent, how to face challenges head-on rather than running backwards, and how to keep your cool even when others aren’t.
Important points:
We need to start applying constructive communication strategies to deal with everyday character-building situations, conflicts, and difficult people. Sam emphasizes the importance of moving from passive, negative responses to positive, compassionate responses. By using specific words and approaches, individuals can break negative patterns and encourage cooperation and understanding in a variety of situations, such as conflicts at work or between families.
This framework allows people to go their separate ways and turn difficult situations into opportunities for growth and relationship improvement. Furthermore, by keeping these strategies in mind and setting a good example, individuals can influence others and create positive ripple effects in their personal and professional lives.
Questions to ask Sam Horn:
- [02:05] Does it seem like we’re being offered more character-building contexts today than ever before?
- [05:16] I shared what is probably the main tool in this book. That’s the concept. Words to lose, words to use. Can you please explain?
- [06:25] Suppose you are arguing with someone and you have two different opinions. How do you use lost frames?
- [09:30] Let’s talk about a very common workplace situation. A mistake has been made in a critical issue, and blame is taking place. How do you use these tools to spread the blame game?
- [13:09] Are there constructive ways to deal with bullies?
- [14:37] How can you put the ideas shared in your book into practice and keep them in mind?
- [17:18] Can you give me a concrete example by talking about where people often use the ideas you mention?
- [18:59] How can we make this a little exercise to start teaching in schools and coaching within the workplace as well as in workshops?
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